• Necessary criteria of an office manager
• How to carry relationships with coworkers
• How to cope with responsibilities
• How to handle conflicts
• Lead by example
• Communication Etiquette

• The importance of office huddles
• Topics of discussion
• The general benefit.

• Office dynamics; strength and weaknesses
• Increase efficiency
• Pleasant work environment
• The importance of establishing boundaries among team members

• Study the office and the members
• Build a structured path that all members can easily follow
• Conflict prevention
• Keep policies to a minimum

• Distinguishing the difference between a treatment coordinator vs manager/treatment coordinator
• Duties of a treatment coordinator
• The importance of treatment coordinator/ dentist relationships
• Treatment plan presentation and analysis
• Six steps a treatment coordinator should follow
• The usage of consent forms

• Account receivables- Advanced
• Account payable- Advanced
• Bookkeeping
• Accounting 101
• Inventory control and expenses

• An introduction to HR
• Recruitment
• Employment Termination
• Payroll and Remittance
• Safety
• How to create a policy

• In-office marketing
• Online marketing
• Patient relations
• Promotional offers

A. Optimal Personality of a Dental Administrator.

• Why is it necessary and how is it applicable to this career.
• Significant characteristics and traits.
• Help students use critical thinking to gather information about themselves and to work towards achieving optimal traits.
• Awareness of the effects of stress from work into your personal life and vice versa.
• PART B– Essential tools to help you self-assess your current level of stress, and by consciously taking the necessary steps to manage complex situations effectively.

Head Anatomy
• Primary and Adult Dentition/numbering System.
• Tooth Sectioning and Anatomy.
• Radiography- Usage of Radiography for Insurance and Referrals.

• How do they differ?
• Types of specialties. (Endo, Perio, Ortho, Pedo, OMS, Prostho, Oral pathology)
• Duties of: Cda, hygienist, reception, dental lab tech, office manager.

• Define the fee guide and function. The role fee guide plays with insurances.
• Explain how to find codes in fee guide based on treatment, the usage of sextants.
• Explain the fundamentalism of dental insurances, how do they work as single or multiples. How to obtain information from dental insurances and how to use that information.
• Why are pre-authorization important, how to use it and how to deliver the results to patients.
• Type of insurances
• Characteristics of a claim form.

• Explain the main difference between both and the critical points about each.
• Digital: Xray, charting, digital billing.
• Non-digital: X-rays, charting, non-digital billing.

• Understanding the fundaments of marketing and sales
• Usage and importance of office policies.
• Protect patient’s privacy when discussing finances.
• The usage of agreement forms.
• Social medial advertisement

• Transactions
• Daily Ledger Auditing
• Insurance Preauthorization and Claim Submission
• Write Off and Adjustment
• Day End Summary

• Effective method of communication between dentist to staff, staff to staff and staff to patient
• Meaning of communication
• The key to avoid conflicts
• Steps to minimized conflict.
• Facts and emotions
• Mindful communication at work.
• Taking responsibility.

• Your role as a receptionist in case of an emergency.
• Disclosure of Patient’s private information.
• Patient’s file sharing with other clinics or with patients.

• Disease transmission and occupational exposure.

• The benefits of a virtual practicum
• How to find the right job for you and to apply for it.
• The interview.